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Module 01 Know where you stand

One number that tells you how your business is really doing.

Reviews going one way, sales another, a new competitor down the road — which signal matters? Refloat blends them into a single 0–100 Business Health Score, tracks it daily, and alerts you the moment it starts to slip.

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What is a business health score? A business health score is a single 0–100 number that summarises how a business is performing across its most important signals. Refloat's score combines Google review quality and momentum (40%), competitive position against nearby businesses (25%), and POS sales trends (35%) — updated continuously, so a falling score warns you weeks before falling revenue does.
01 Reviews, weighed properly

Not all reviews count the same — and your score knows it.

A 5-star from a Local Guide with hundreds of reviews carries more signal than a first-time account. Refloat reads up to 50 of your recent Google reviews, weighs each by reviewer credibility, and tracks three things: how good the reviews are, how fast they're coming in, and which way the sentiment is moving right now.

  • Review quality, volume velocity and recent trend — each scored separately
  • Credibility weighting: established reviewers count more
  • AI classification reads what reviews actually say, not just the stars
02 Sales, three ways

Your POS already knows the truth. Refloat reads it.

Connect your POS and Refloat compares three time windows at once — an acute 7-day snapshot, the current month, and a 90-day chronic view — so a one-off slow week doesn't panic you, but a slow slide never hides. It also flags slow inventory categories by name, tracks average order value, and watches your repeat-customer rate.

  • Acute, current and chronic revenue windows compared simultaneously
  • Slow categories called out by name, not buried in a chart
  • Average order value and repeat-rate trends included
03 Competitors, watched

Know when the market moves — before your customers tell you.

Refloat finds genuinely comparable businesses near you — same category, same customer — using AI matching, then tracks how your rating and visibility compare. A new competitor opening nearby, or a rival's rating overtaking yours, moves your score and triggers an alert with a suggested response.

  • AI-matched competitors — real rivals, not random nearby shops
  • Your rating vs. the local average, tracked over time
  • New-competitor alerts with an action plan attached
Common questions

Owners usually ask…

How is the Refloat health score calculated?

The score blends three weighted signals: your Google reviews (40%) — quality, volume velocity and recent trend, weighted by reviewer credibility; your position against nearby competitors (25%); and your POS sales trends (35%) — revenue momentum, slow inventory, average order value and repeat-customer rate. The result is a single 0–100 number, updated continuously.

What does a good business health score look like?

Scores above 75 indicate a healthy business: strong recent reviews, steady or growing revenue, and a competitive position in your area. Scores under 40 signal compounding problems — usually slipping review sentiment plus a declining sales trend. Most businesses sit in between, and the point of the score is the trend: a falling score is your early warning, weeks before it shows up in revenue.

How often does the health score update?

Continuously. New reviews, daily sales and competitor changes flow into the score as they happen, and the weekly Monday report summarises the movement. You also get an alert the moment the score drops sharply, with the reason attached.

Do I need a POS system for the health score to work?

No. Without POS data, Refloat scores you on reviews and competitive position and treats sales as neutral. Connecting a POS (Petpooja, DotPe, GoFrugal, Posist, Marg ERP and others) makes the score sharper, because revenue trends, slow categories and repeat-customer rates join the calculation.

Is my business data safe with Refloat?

Yes. Refloat uses read-only access, never posts or changes anything without your approval, never sells or shares your data, and lets you delete everything we hold whenever you want.

Find out your score.

Join the early-access list and be among the first businesses to get a live 0–100 health score — with the plan to improve it.